Providing clients with exceptional service support for over 30 years
Oyster is passionate about service and committed to delivering the best client support to maximise your performance. Our UK based Service Centre ensures all our key operations are based under one roof, allowing total accountability of our client services. Our team of trained customer service advisors are on hand to answer in person, and keep you updated on the progress of your query as we work to resolve any issue that may arise with your device.
Oyster doesn’t just promise quality service, it guarantees it. Our service agreements commit us to guaranteed response times. Through our highly trained engineering workforce and with Oyster’s experience of more than 30 years serving clients, we really do offer customer service to the optimum.
- UK-based support providing a fast and accurate response
- Calls answered by one of our trained customer service advisors in person with no automated systems to navigate
- Pro-active monitoring of all your devices on a real time basis
- Remote management of consumables immediately upon installation, including automated toner supply
- Pre-configuration of all devices, network ready with IP address
- Device training provided for staff with ongoing training provided if necessary to maximise your investment.
- Quarterly performance and support reviews against agreed Service Level Agreements (SLAs)
Oyster can facilitate Remote Access to our clients and employees. This provides us with a secure and efficient method of resolving a number of issues thereby providing our clients with the highest quality service.
Remote Management allows us to monitor, report and manage your Multifunction Devices, Printers, Copiers and Faxes. We can define alerts to automatically order toner, request routine maintenance and inform us of any issues related to each individual device.
By utilising our Remote service to manage your devices, your staff can remain free to maintain the productivity and efficiency of your business.
Get in touch to find out more about our market leading Managed Print Services